Category Archives: Consumer issues

What are the legal considerations if a parcel gets lost?

Online shopping may be a big business, but it’s certainly not without its problems. These days, thanks to the increase in same and next day deliveries, when we order a parcel, we expect to receive it quickly. However, for many shoppers this doesn’t happen.

There’s always a risk when you order online, that your parcel will never arrive. Although it’s fairly uncommon considering how many parcels are sent each day, parcels can and do go missing. The question is, what are your rights if a parcel does get lost in transit? Here, you’ll discover everything you need to know.

What happens if the parcel was left in an unsecure area?

One of the most common problems consumers experience with parcel delivery is that it was left in an unsecure location. By the time they come to get the parcel, it’s not there. It could be the delivery company left the parcel in a bin that has now been emptied, or on show by the front door and it’s now been stolen.

If this happens, you are entitled to a refund or a replacement item. You’ll need to contact the retailer to let them know the parcel was left in an unsecure location and it’s now missing, and they should provide you with compensation of some kind.

Is the fault down to the courier or retailer?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

If you’re the one sending the parcel, it’s important to make sure you choose a reliable courier to avoid potential issues with missing parcels. You’ll also want to pay for insurance so if a parcel is lost you can make a claim against the courier.

Understanding the Consumer Contracts Regulations

According to the Consumer Contracts Regulations, you can cancel an order within 14 days, regardless of where you shopped and what you bought. You’ll also be entitled to a full refund. So, if a parcel does go missing you can ask to cancel the order and receive your money back. If there wasn’t a set date chosen for delivery, the company has 30 days to issue the refund.

It really helps to know your rights when it comes to delivery issues. The above is some of the main things to familiarise yourself in the case of a lost parcel. By understanding your rights, it enables you to seek the compensation you may be entitled to.