It is now nearly 20 years ago since my book Legal Practice in the Digital Age was first published. The book’s central theme was that despite all the money law firms were spending on technology in those days, most of this money (money which might otherwise be going to partners) was being spent on the wrong stuff.
What law firms were spending their money on back then were mainly inward-facing, back office administrative systems, such accounts, practice management, wordprocessing and document management systems. Whereas what they should have been spending their money on were outward-looking, client-facing systems … in other words systems that could help deliver a better legal service experience to their clients.