Articles filed under Client service

Getting your firm reviewed by customers is extremely easy and cost effective and has the potential to improve your search rankings as well as your click through and conversion rates.

Where to set up reviews

There are a number of different services that allow your business to be reviewed. I will detail the two most popular.

Google

Set up a Google My Business account at www.google.com/business.

Although the legal profession provides a service, we are a long way from taking service measurement seriously compared to other business sectors. This article looks at the different types of client satisfaction measurement services and tools available. Off-line tools include face-to-face or telephone interviews and postal questionnaires. Online tools include electronic surveys and comparison websites.