Client service

Why customer reviews are so important

Getting your firm reviewed by customers is extremely easy and cost effective and has the potential to improve your search rankings as well as your click through and conversion rates. Where to set up reviews There are a number of different services that allow your business to be reviewed. I will detail the two most […]

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Client satisfaction surveys – off-line v online

Although the legal profession provides a service, we are a long way from taking service measurement seriously compared to other business sectors. Given the marketing maxim “under-promise and over-deliver”, it was a brave move for the new national network Quality Solicitors to brand themselves as such. I shall be intrigued to see how they address […]

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