Contact Law – making Tesco law work

Contact Law are big players in the solicitors referral field. The company was started in 2005 by James Vintin and Dan Watkins as they felt that there was an opening for a service to help members of the public find a suitable solicitor. They were also interested in developing services to help solicitors deal with […]

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Client satisfaction surveys – off-line v online

Although the legal profession provides a service, we are a long way from taking service measurement seriously compared to other business sectors. Given the marketing maxim “under-promise and over-deliver”, it was a brave move for the new national network Quality Solicitors to brand themselves as such. I shall be intrigued to see how they address […]

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Family Lore Focus – a site of parts

On the internet, things are not always as they seem. A typical website is not necessarily 100 per cent hosted in one place – when you go to the site, content is likely to download to your browser from a number of sources: images from one host, videos from another host, feeds from many hosts, […]

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Converting browsers to business

We all know that people who come to your website are impatient and want information straight away. If you don’t get their attention fast, or the information they want quickly, they go looking elsewhere. There are plenty of other options to be explored on the web, whatever you are looking for. But there’s more to […]

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I’ve been virtual for ages!

A response to the article on virtual firms in the last issue of the Newsletter Is it a good idea to label one’s firm as “virtual”? To be honest I try to disguise my virtualness rather than boast of it. I suspect there are a large number of other firms which are virtual, but which […]

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The new Europa site

The starting place for all information on the Institutions of Europe is the Europa site. This is a many-layered site, attempting to provide information to several types of viewer, from children, students and adult viewers with many different types of interest, through to politicians and lawyers looking for the nitty gritty stuff of the EU. […]

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Resources provided by barristers

Many chambers provide useful resources on their web sites but most are a bit “occasional” in style. However, there are a few who have committed themselves to providing fully researched and managed ongoing resources which can be seen as a major free legal resource. Garden Court Chambers have created a bank of specialist legal resources […]

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Virtual law firms – where they are now

A virtual law firm – Woolley & Co Over the last couple of years, we have covered a whole series of virtual firms in this newsletter. In some cases, the firms have sprung up as a fully-formed (but usually one-person) virtual firm; in others, the firm has gently moved from being a “normal” firm with […]

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Quality Solicitors – taking on the big boys

“I would like to make it clear” said Craig Holt, barrister, founder and CEO of Quality Solicitors “that this is not just a referral company, providing leads to solicitors. It is much more than that.” Right. So what is it then? It all started when Craig moved to Leicestershire and had difficulties in finding a […]

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JustCite ”” an umbrella index of the law

In the early 1990s Justis Publishing provided electronic access to the Law Reports, Weekly Law Reports and other series. The first to do so, it still supplies online cases and legislation on its full-text Justis legal library. But the company saw how an aspect of Justis could be expanded into a new service: one that […]

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Electronic evidence: disclosure and admissibility

Digital devices (and thus digital evidence) are ubiquitous, and any lawyer that fails to ask their client for evidence from their laptop, Blackberry, mobile telephone, memory sticks or iPod is risking an action in negligence if such evidence could have been made available and would have been relevant in any legal proceedings but was not […]

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Outsourcing ”” a competitive tool

It would be an understatement to say we live in challenging times and no doubt the next 18 months will continue to be difficult. It is at such times that innovation thrives, whether this is through new products and services or new business models or tweaks to old models. It is likely that outsourcing and […]

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