The voice of your clients – and others you deal with – has potential to play much more of a leading role in the ongoing development and evolution of law firms. How to harness the voice of the client An “agile” business – as more and more firms recognise the benefits of being one – […]
By Allan Carton and Frank Manning of Carton & Co. Lawyers need digital onboarding now because clients’ expectations of easier digital transactions and communications ramped up during the lockdowns – and because we see now that working digitally can radically improve efficiency of our operations and productivity. Based on my experience as a user of […]
Advice from the MD of Inpractice UK on coping with the current crisis, with insights from several other PMS suppliers. The impact of Covid-19 is being felt by all of us to varying degrees. People should work from home if they can but that may not be possible yet for everyone in your practice. As […]
CRM stands for Contact/Customer/Client Relationship Management, where “contacts” include clients, introducers, business partners and prospects, so you want to capture and use information on all of these; but much is missed, so can never be acted upon. CRM is high on the agenda again, prompted by increasing recognition of the value of informed relationships to […]
This article first appeared in Legal Web Watch October 2016. Legal Web Watch is a free email service which complements the Internet Newsletter for Lawyers. To receive Legal Web Watch regularly sign up here. The following items have been selected from Delia Venables’ “New” page. What can conveyancers do in a fragile property market? Improving […]
It is time for legal practices to introduce more effective and comprehensive training, not just for lawyers, but for management and support staff too. In this article I explore why and how you might introduce a structured blend of training across your practice that includes more affordable and manageable e-learning alongside traditional face-to-face training. More […]
Most legal practices have yet to get to grips with the idea of “cyber resilience” but it is a strength that they urgently need to acquire now. Only then can a legal practice develop and deliver new IT-supported service propositions that can add significant value to services for clients, introducers and business partners. The need […]
This is a personal selection of blogs which I feel are of use to lawyers, derived from my 100 Best Legal Blogs page where links to all the blogs will be found. See also Nick Holmes’ Lawfinder: Blogs which catalogues over 400 law blogs with associated feeds; and, as to what makes a good blog, see his […]
(with Frank Manning) There is now a wide variety of options available to law firms in the UK, to move away from the pain of managing servers and extensive IT on their own premises, whatever size of firm they are. Legal practice management system suppliers are still mostly at some stage on the journey from […]
More than 2,200 UK legal practices and ABSs now use a hosted practice management system (PMS) with their system and data held (hosted) in a secure, remote location, accessed via the internet, in preference to keeping servers and software on-premise in their own offices. That is roughly 20 per cent of all law firms and […]
Microsoft Office 365 is a suite of securely hosted (“Cloud”) online applications available now direct from Microsoft that has potential to radically improve use of IT for a wide variety of law firms, not just small firms. However, it may have an Achilles heel for users in the UK; nothing to do with the technology […]
Microsoft already “own” the lawyers’ desktop, where lawyers live in Outlook for emails and appointments and produce documents in Word. Microsoft also deliver behind the scenes on infrastructure, software and services in the cloud, operating systems, SQL, reporting services, business intelligence, virtualisation, thin client, SAN technologies … and much more. We believe that the Microsoft […]
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