Author: Allan Carton

Allan Carton is Managing Director at Inpractice UK helping legal practices tap into new business opportunities, developing new propositions, better CRM, client management and improved processes; all making better use of technology. Email acarton@inpractice.co.uk. Twitter @AllanCarton.

Remote working in a time of crisis

Advice from the MD of Inpractice UK on coping with the current crisis, with insights from several other PMS suppliers. The impact of Covid-19 is being felt by all of us to varying degrees. People should work from home if they can but that may not be possible yet for everyone in your practice. As […]

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CRM: the business case for automation

CRM stands for Contact/Customer/Client Relationship Management, where “contacts” include clients, introducers, business partners and prospects, so you want to capture and use information on all of these; but much is missed, so can never be acted upon. CRM is high on the agenda again, prompted by increasing recognition of the value of informed relationships to […]

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New e-learning tools and blended learning

It is time for legal practices to introduce more effective and comprehensive training, not just for lawyers, but for management and support staff too. In this article I explore why and how you might introduce a structured blend of training across your practice that includes more affordable and manageable e-learning alongside traditional face-to-face training. More […]

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10 steps to becoming cyber resilient

Most legal practices have yet to get to grips with the idea of “cyber resilience” but it is a strength that they urgently need to acquire now. Only then can a legal practice develop and deliver new IT-supported service propositions that can add significant value to services for clients, introducers and business partners. The need […]

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New cloud systems for lawyers

(with Frank Manning) There is now a wide variety of options available to law firms in the UK, to move away from the pain of managing servers and extensive IT on their own premises, whatever size of firm they are. Legal practice management system suppliers are still mostly at some stage on the journey from […]

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Implementing a hosted practice management system

More than 2,200 UK legal practices and ABSs now use a hosted practice management system (PMS) with their system and data held (hosted) in a secure, remote location, accessed via the internet, in preference to keeping servers and software on-premise in their own offices. That is roughly 20 per cent of all law firms and […]

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Microsoft Office 365 – for lawyers

Microsoft Office 365 is a suite of securely hosted (“Cloud”) online applications available now direct from Microsoft that has potential to radically improve use of IT for a wide variety of law firms, not just small firms. However, it may have an Achilles heel for users in the UK; nothing to do with the technology […]

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Microsoft solutions stacking up in legal

Microsoft already “own” the lawyers’ desktop, where lawyers live in Outlook for emails and appointments and produce documents in Word. Microsoft also deliver behind the scenes on infrastructure, software and services in the cloud, operating systems, SQL, reporting services, business intelligence, virtualisation, thin client, SAN technologies … and much more. We believe that the Microsoft […]

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Hosted systems – user comments

(with Bill Kirby) This is a follow up to our article in the last issue where we reviewed which legal practices are using hosted practice management and other hosted applications. Over the past 2 years, we have generally advised all clients reviewing their IT that they should at least explore the option of using some […]

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Hosted systems and cloud computing

(With Bill Kirby) First of all, let’s define a few of the terms which are used in this area: A hosted system is created where the bundle of computer applications that lawyers use (Word, practice management system, digital dictation etc) that would traditionally be run and managed in-house are run and hosted remotely by a […]

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Converting browsers to business

We all know that people who come to your website are impatient and want information straight away. If you don’t get their attention fast, or the information they want quickly, they go looking elsewhere. There are plenty of other options to be explored on the web, whatever you are looking for. But there’s more to […]

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SaaS for lawyers

Software as a Service (SaaS) has been with us for several years with hosted applications that deliver information to lawyers. In the examples below, we show how much further this has moved, with law firms using a variety of software services via the internet from simple applications to the whole of their IT systems. Adoption […]

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