Confidently confidential

This article considers two recent developments relating to data protection and trade secrets: two sides of the same coin perhaps. Cloud computing and extra-territoriality The first development concerns the recent spat between the United States and Microsoft, not as previously an issue of antitrust compliance, but rather a question of privacy and data protection in […]

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Chatbots for customer service

Does your law firm find call handling a challenge? Do you sometimes find yourself losing out on leads because your fee earners do not have enough time to follow up on enquiries? Many solicitors struggle to find the time to respond effectively to new enquiries while still managing their workloads, especially when many of these […]

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IT security for barristers

Although written for barristers, the recommendations below would broadly apply to any lawyer practising without the support of an IT team. As a practising barrister, your working life is probably busy, hectic and mentally exhausting, and the thought of having to consider the security of your IT equipment is more than likely not one that […]

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Cloud-based software for lawyers

There are a large number of companies offering legal software to lawyers – around 100 at my last count. The software section of my website www.venables.co.uk/software.htm lists and describes them all, A to Z. As well as the A to Z sections, I now provide a section called “Cloud, Outsourcing and Hosted Systems” at www.venables.co.uk/outsourcing.htm. More […]

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Introducing the GDPR

Towards the end of 2015, the EU institutions reached agreement on a new General Data Protection Regulation (GDPR) which will replace the 1995 Data Protection Directive, seeking to implement a stricter and more harmonised data privacy regime. The new GDPR, which was published in the Official Journal of the European Union on 4 May 2016 […]

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New e-learning tools and blended learning

It is time for legal practices to introduce more effective and comprehensive training, not just for lawyers, but for management and support staff too. In this article I explore why and how you might introduce a structured blend of training across your practice that includes more affordable and manageable e-learning alongside traditional face-to-face training. More […]

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Changes to AdWords

In February of this year Google made a substantial change to the way it inserts some advertisements into the search results when searching from a desktop computer. The advertisements on the right hand side of the screen, known as the “rail”, have all been removed. And Google now serves up to four text ads above […]

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A snoopers’ charter for employers?

With Michael Salter As the line between work and personal life blurs the media has repeatedly made reference to a right to snoop, with headlines such as “Bosses can snoop on workers’ private emails and messages” (The Telegraph), “Britain has a new human right … freedom to spy on employees’ emails” (The Daily Mail) and […]

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New ADR Regulations being blatantly ignored

The country may still be unclear as to its future relationship with the EU and the Single Market, but such has been the scale of non-compliance by businesses of all shapes and sizes with the new ADR regulations, as well as the total non-enforcement by the authorities, that it seems many think we are already […]

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What is Google Apps?

In 2013 I wrote about Google Drive and Chromebooks for lawyers interested in adopting a more cloud-based approach. Since then, many businesses have turned to cloud solutions and Google has been actively promoting Google Apps for Work which includes a range of its products. Gmail Most people have either used Gmail themselves or know someone […]

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The “dispersed” law firm

Nick Holmes and I have been covering “virtual law firms” in the Internet Newsletter for Lawyers since 2006. In May 2007, I wrote an article called “Virtual Law Firms – where we are now” which looked at several of the firms we had already covered, and cross linked this with the size of firm, the […]

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Twitter: how it works

Twitter is a minority pursuit. Nevertheless, it is increasingly influential and likely to be used by many Newsletter readers as an important resource for latest news, comment and analysis. This is not primarily an introduction to Twitter. Nor will I presume to tell you how to use it: there are more than enough self-proclaimed experts […]

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